About Us

General Terms

1. ID proofs must be submitted to rent a car.
   Accepted: Family card, Aadhaar card, Driving License, Passport, RC — all originals required. If any one of the proofs is not submitted, the customer must pay ₹10,000 as a deposit.
2. Renter’s driving license should have a minimum experience of about 1 year.
3. Booking and verification should be completed one day in advance.
4. Advance payment.
   Half of the rent should be paid as advance on the day of booking via UPI or Cash.
5. Renter must not be drunk (alcoholic beverages) at pickup. If so, the booking will be cancelled and no refund will be issued.
6. Smoking of tobacco/weed and drinking alcoholic beverages is strictly prohibited inside the car. If such instances are found, a ₹1,000 penalty will be charged.
7. Carrying pets or any commercial goods is strictly not allowed.
8. Customers are not allowed to use our cars for any commercial purpose without management approval (e.g., sub-renting, film/advertisement shooting, etc.).
9. Renters are solely responsible for taking photos and videos of the car (interior, exterior, tyres, battery, wheel drums) before and after the rental.
10. Pickup and drop timing should be accurate as per booking. Any delay in pickup will not be considered; time will be calculated as per booking timings only.
11. If there is a delay in drop or any extension, it must be informed in advance to customer service at 8667738726, 7339307305. Failure to inform will incur a ₹1,000 charge at drop.
12. Rent varies by limited/unlimited km packages. In limited km package, ₹15/km will be charged for extra kms.
13. Car condition is thoroughly checked. Delivery is given at any fuel pump with a full tank (auto cut‑off). At drop, please refuel to the same. FASTag charges must be paid at the end of the trip (only if tolls used).
14. In case of breakdown, the renter is not allowed to touch any spare parts without proper permission from TN59 Cars, Madurai.
15. In case of damage repairs, only authorized service centers are allowed — not local workshops. Violations will incur a ₹5,000 penalty apart from damage charges. Any mishandling of cars leads to criminal liability.
16. The interior must be returned clean. For bad odor, vomitus, or stains, ₹500 interior cleaning charge applies.

Insurance Policy

1. In case of damage below ₹25,000, charges should be borne by the customer as per showroom quotation.
2. If the damage cost is above ₹25,000, the customer must pay the depreciation amount of ₹25,000 and the difference in insurance amount as per claim quotation. The customer must also pay half of the rent as per trip package for the duration the car remains in the showroom.
3. If damage is due to violation of traffic rules, rash driving, drunk & drive, or if the driver has less than 1 year of 4‑wheeler experience in hill stations, no claim applies and the entire damage cost must be paid by the renter.
4. In case of damage, the renter is solely responsible for towing charges and any legal/police formalitiesuntil the car reaches the showroom for further service.
5. Off‑road usage is not allowed. Any such instance will be a zero‑claim scenario and the renter must bear the entire damage charges.